An overview of the

ISO20000 certification focuses on the management of IT problems through "IT service standardization", which classifies IT problems, identifies the internal linkages of problems, then plans, implements and monitors them according to service level agreements, and emphasizes communication with customers. The standard also focuses on the capabilities of the system, the level of management required when the system changes, financial budgeting, and software control and distribution.

Certification process

Certification sample

Accommodation services: Food and beverage service certification  
1. An organization with independent legal personality or authorized by an independent legal person.
2. The nature of production meets the requirements of national laws and has relevant qualifications
3. Basically perfect organizational structure and function division
4. List of laws, regulations, standards and other requirements applicable to the enterprise
If the service provision covers multi-site activities (fixed/temporary), a multi-site list (fixed, temporary) shall be provided, and the fixed site shall be accompanied by a copy of the legal status proof document of each site (where applicable).'==Null || '1. An organization with independent legal personality or authorized by an independent legal person.
2. The nature of production meets the requirements of national laws and has relevant qualifications
3. Basically perfect organizational structure and function division
4. List of laws, regulations, standards and other requirements applicable to the enterprise
If the service provision covers multi-site activities (fixed/temporary), a multi-site list (fixed, temporary) shall be provided, and the fixed site shall be accompanied by a copy of the legal status proof document of each site

Certification application

1. An organization with independent legal personality or authorized by an independent legal person.
2. The nature of production meets the requirements of national laws and has relevant qualifications
3. Basically perfect organizational structure and function division
4. List of laws, regulations, standards and other requirements applicable to the enterprise
If the service provision covers multi-site activities (fixed/temporary), a multi-site list (fixed, temporary) shall be provided, and the fixed site shall be accompanied by a copy of the legal status proof document of each site (where applicable).